FAQ

Where do you ship?

We ship worldwide! Based out of Victoria, BC, CANADA. For international orders, please contact Jolie Ann at jolie@jolieann.com for shipping estimates.

How long does shipping take?

Shipping across Canada takes 1-8 business days. International orders vary.

What shipping company do you use?

We ship with Canada Post and will email you the tracking information once we have shipped your order to you. All Canadian orders are insured and are shipped via expedited mail.

What payment types do you accept?

We currently accept payment through PayPal or e-mail money transfer.

How do I know what size will fit me?

If you’re not sure about sizing, please send me a¬†message¬†with the product(s) you’re interested in and your measurements, and I will do my best to help you.

What if you don’t have the size I need listed, but I really would love the item in my size?

If you don’t see your size available, please send me a message with the product(s) you’re interested in and I will do my best to order in your size, as long as it is available.

What is your return policy?

We accept exchanges only on regular priced items (excluding swimwear) within 10 days of you receiving your package. Please contact us if there is an issue with your order and we will do our best to help you out as fast as possible. We do require that you email us the tracking information once you have sent back the item(s). All swimwear and sale items ARE A FINAL SALE. No returns.

You (the customer) are responsible for paying the shipping fees to ship the returnable items back to us. Jolie Ann Boutique will pay to ship the new item(s) back to you.